View frequently asked questions, troubleshooting tips and other helpful product information. To begin, please select the platform and product that you need help with from below:
The wired headset has in-line volume control, adjustable headband and adjustable microphone arm.
The carrying case can fit the thumbstick caps, silicone skins, screen protector, and the game carrying case on top of the Switch console.
The wired controller performs very well on most Switch games. The rumble effect immerse the gamer and the turbo functionality gives the user a competitive edge over the their foes.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
Yes, the Charge Adapter will work with the older 3DS™ models as well as 2DS™, DSi and DSi XL.
No, the Charge Adapter will only be able to charge the “New” 3DS and 3DS XL, Original 3DS and 3DS XL, DSi and DSi XL.
The length of the Charge Link is 9ft long.
No, the Change Link is designed to charge the Wii U™ GamePad and will not work on other devices.
The Charge Link cable is 10 feet in length.
Yes, the Charge Link can be used to connect the PSP® or other Mini USB devices such as a digital camera to the PlayStation®3.
The HDMI® cable being used might be an older cable and not able to transfer power. The included Micro-USB cable will need to be used to have power run to the Console Selector.
Follow the steps listed below to remove the plastic clip:
Step 1: Remove the two screws holding the clip in place using a standard philips head screwdriver. (screwdriver not included)
Step 2: Take off the plastic clip from the Extend Link.
Step 3: Use the replacement screws attached to the instruction manual to fasten the connector piece back together.
Step 4: Plug the Extend Link into the NES Classic Edition.
For a video walkthrough on how to remove the clip, please see the video in the product image section above.
Our support team can provide replacements. Please contact our support team HERE.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
Any Micro-USB cable can be used to charge the Miniboss Wireless Controller.
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
Yes, you can charge other devices that use a Micro-USB port.
Yes, the SHIELD Link will work with other devices that use Mini HDMI®.
No, the Smart Clip is designed to be used with a PlayStation®4 controller and will not fit a PlayStation®3 controller.
When connecting Super Miniboss for the first time:
Please note - after syncing the controller to the dongle once, you do not need to hold select again to reconnect again.
No, the GamePad can be charged either through a Charging Dock or AC adapter while leaving the UBoost attached.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
It will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
Yes, it's part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Charge Block for PS4™. If you need adapters for Charge Base for PS4™, please click HERE. If you need adapters for Modular Charge Station for PS4™, please click HERE.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the PlayStation®4 in the settings menu.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
No, the PlayStation®3 controller uses a different port for charging.
Yes, the Charge Link for PlayStation®4 can be used to charge other devices using a Micro-USB port.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the Smart Clip is designed to be used with a PlayStation®4 controller and will not fit a PlayStation®3 controller.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
The Modular Charge Stations was updated to include 2 USB pass-through ports. This will allow you to plug a device in through USB while still using the Modular Charge Station.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
No, the Data Bank for PlayStation®4 does not come with a 3.5" hard drive.
With the 3.50 firmware update for PS4™ we recommend up to 4TB for models below CUH-1200 and for models above CUH-1200, we recommend up to 8TB. Using a higher capacity drive could cause rest mode to not function properly and could potentially cause other issues.
**Note: You must be running PlayStation®4 firmware 3.50 or higher to use above mentioned hard drive sizes.
You might have a CUH-1200 or above model PlayStation®4. This will require the Universal Cartridge to install the Data Bank. If you purchase a Data Bank and did not receive a Universal Cartridge and have a CUH-1200 or above model PlayStation®4, our customer support team will be able to provide you one. Our support team can be contacted here.
First, check to make sure the Data Bank is installed correctly. Once you have verified it is, make sure the hard drive is installed properly in the Data Bank. You should feel it getting snug when pushing the hard drive in. If this does not resolve the issue, please contact our support team here.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
No, the Data Bank is not compatible with the PS4 Slim or PS4 Pro.
Check that you are using the correct file for the PlayStation®4 firmware. You can get the file from the PlayStation® website. Once you have the correct file, make sure you create a folder on a USB flash drive named “PS4” and then created a folder inside that folder named “UPDATE”. Make sure to capitalize both “PS4” and “UPDATE” when making the folders. Once the folder is created, place the firmware file in the “UPDATE” folder and plug the USB drive in the PlayStation®4, then run the initialization.
We recommend using a SATA 3 3.5” hard drive from a reputable brand.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
For instructions on how to back up your save data, please see our “how to” video for further assistance: https://www.youtube.com/watch?v=jvphHM4DzOk
**Please note we do not recommend using the backup and restore feature and instead to only transfer your data manually by using a USB flash drive.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
The Universal Catrdige is a SATA cartridge designed to allow capatibility of the Data Bank with the current and previous models of the PlayStation®4.
No, the Data Bank Plus does not include a 3.5" or 2.5" hard drive.
No, the Data Bank Plus is not compatible with the PS4 Slim or PS4 Pro.
The grinding noise is caused by bearings rubbing together. Please contact customer support for further assistance. Customer support can be contacted here.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
The Intercooler runs very quietly, but you should be able to hear the fan running.
No, the Intercooler is not compatible with the PS4 Slim or PS4 Pro.
No, the Power Pak is designed to be used on the PlayStation®4 controller.
Yes, you will be able to charge the Power Pak on the Charges Base as long as the dongle is plugged in to the Power Pak.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
The Micro-USB cable is about two and a half feet long when fully extended.
Yes, it can be used to charge other devices using a Micro-USB port.
No, the Modular Charge Kit does not work with the PS4 Slim or PS4 Pro.
No, the included 4500 Series Headset is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, the Smart Clip Plus is designed to be used with a PlayStation®5 DUALSENSE controller and will not fit a DualShock 3 or DualShock 4 controller.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, it's is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, the Headset NP-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
It will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
Yes, it's part of our lightweight headset line.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
The wired headset has in-line volume control, adjustable headband and adjustable microphone arm.
The carrying case can fit the thumbstick caps, silicone skins, screen protector, and the game carrying case on top of the Switch console.
The wired controller performs very well on most Switch games. The rumble effect immerse the gamer and the turbo functionality gives the user a competitive edge over the their foes.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
Yes, the Power Kit Plus includes 4 battery covers. 2 of the Battery covers fit the Xbox Series X|S controllers and the other 2 battery covers fit the Xbox One controllers.
The batteries last 10-12 hours on a full charge and provide reliable strenght all throughout your gaming session.
The batteries are charged by plugging in the included USB-C cable into the controller. The batteries will charge through the controller.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, the Charging Adapters can only be used on the Charge Base. If you need replacment adapters for the Modular Charge Station, please click HERE.
Any Micro-USB cable can be used to charge the Miniboss Wireless Controller.
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Modular Charge Station. If you need adapters for Charge Base for PS4™, please click HERE.
No, the PlayStation®3 controller uses a different port than the PlayStation®4 controllers.
No, these Charging Adapters can only be used on the Charge Block for PS4™. If you need adapters for Charge Base for PS4™, please click HERE. If you need adapters for Modular Charge Station for PS4™, please click HERE.
Follow the steps listed below to remove the plastic clip:
Step 1: Remove the two screws holding the clip in place using a standard philips head screwdriver. (screwdriver not included)
Step 2: Take off the plastic clip from the Extend Link.
Step 3: Use the replacement screws attached to the instruction manual to fasten the connector piece back together.
Step 4: Plug the Extend Link into the NES Classic Edition.
For a video walkthrough on how to remove the clip, please see the video in the product image section above.
Our support team can provide replacements. Please contact our support team HERE.
Once the charge cable is plugged into the battery, the three orange LEDs will cycle indicating it is charging the battery.
Once the battery is fully charged, the LED in the center of the connector will turn solid green.
There could be a possible issue with the charging cable, please contact customer support for further assistance. Our customer support can be contacted here.
No, the Data Bank Plus does not include a 3.5" or 2.5" hard drive.
No, the Data Bank Plus is not compatible with the PS4 Slim or PS4 Pro.
No, the Data Bank for PlayStation®4 does not come with a 3.5" hard drive.
With the 3.50 firmware update for PS4™ we recommend up to 4TB for models below CUH-1200 and for models above CUH-1200, we recommend up to 8TB. Using a higher capacity drive could cause rest mode to not function properly and could potentially cause other issues.
**Note: You must be running PlayStation®4 firmware 3.50 or higher to use above mentioned hard drive sizes.
You might have a CUH-1200 or above model PlayStation®4. This will require the Universal Cartridge to install the Data Bank. If you purchase a Data Bank and did not receive a Universal Cartridge and have a CUH-1200 or above model PlayStation®4, our customer support team will be able to provide you one. Our support team can be contacted here.
First, check to make sure the Data Bank is installed correctly. Once you have verified it is, make sure the hard drive is installed properly in the Data Bank. You should feel it getting snug when pushing the hard drive in. If this does not resolve the issue, please contact our support team here.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
No, the Data Bank is not compatible with the PS4 Slim or PS4 Pro.
Check that you are using the correct file for the PlayStation®4 firmware. You can get the file from the PlayStation® website. Once you have the correct file, make sure you create a folder on a USB flash drive named “PS4” and then created a folder inside that folder named “UPDATE”. Make sure to capitalize both “PS4” and “UPDATE” when making the folders. Once the folder is created, place the firmware file in the “UPDATE” folder and plug the USB drive in the PlayStation®4, then run the initialization.
We recommend using a SATA 3 3.5” hard drive from a reputable brand.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
For instructions on how to back up your save data, please see our “how to” video for further assistance: https://www.youtube.com/watch?v=jvphHM4DzOk
**Please note we do not recommend using the backup and restore feature and instead to only transfer your data manually by using a USB flash drive.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
There is a possibility there is an issue with the hard drive, we recommend trying to use a different hard drive. If you are still experiencing issues, please contact customer support. Our support team can be contacted here.
The Universal Catrdige is a SATA cartridge designed to allow capatibility of the Data Bank with the current and previous models of the PlayStation®4.
No, the batteries from the Power Kit products do not contain the same contacts that are present on the batteries used in the Modular Power Station.
There is a possibility that the battery might not be resting correctly inside the Power Station. Try opening the cover and adjusting the battery. If the issue persists, please contact customer support. Our customer support can be contacted here.
If the Power Station is tilting forward, try checking to make sure the switch on the back of the Power Station is set to the “locked” position to secure the unit to the console.
No, Modular Power Station is not compatible with Xbox One S.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
The Modular Charge Stations was updated to include 2 USB pass-through ports. This will allow you to plug a device in through USB while still using the Modular Charge Station.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
No, the batteries for the Power Kit products do not contain the same contacts that are present on the batteries used in the Modular Charge Station.
While the batteries are charging, there will be a white LED that illuminates corresponding to the battery port the controller is placed on.
When the batteries are fully charged, the white LED indicator will turn off.
No, to properly charge the controllers from the Modular Charge Station must be plugged in to the Xbox One™ console.
No, you are not able to use the Data Bank and Modular Charge Station at the same time as they occupy the same space on top of the console.
No, Modular Charge Station is not compatible with Xbox One S.
Yes, you can charge other devices that use a Micro-USB port.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
No, the Data Bank does not come with a 3.5" hard drive.
No, the Data Bank is a hard drive enclosure and will allow you to expand the storage capacity of your Xbox One™ console. It provides the ability to add a 3.5” drive to your console as additional storage.
No, the Data Bank comes with its own power supply and does not draw power from the console to run the 3.5” hard drive.
Yes, provided it fits in a standard 3.5” enclosure or has a 3.5” enclosure bracket.
Probably not, this is usually remedied by doing a hard reboot on your Xbox One™ console. You can do this by pressing and holding the power button on the Xbox One™ until it shuts off. Once it is shut off, press the power button again to turn the console back on. You should see the green Xbox One™ boot up screen upon turning on the console. If this still does not resolve the issue, please contact our customer support team here.
No, Data Bank is not compatible with the Xbox One S.
We have tested up to 6TB with the Data Bank. Theoretically, larger size hard drives could be used but we have not tested larger than 6TB at this time and cannot guarantee it will work.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
Miniboss AAA version is powered by three Triple-A (AAA) batteries. (not included)
There may be an issue with the Miniboss connecting to the dongle. Please contact our support team here for additional assistance.
The grinding noise is caused by bearings rubbing together. Please contact customer support for further assistance. Customer support can be contacted here.
Yes, both the Intercooler and Data Bank can be used simultaneously on the PlayStation®4.
The Intercooler runs very quietly, but you should be able to hear the fan running.
No, the Intercooler is not compatible with the PS4 Slim or PS4 Pro.
No, the Charge Link for Xbox One™ will not fit the Xbox 360® controller.
The LED on the cable will be orange when the battery is charging and turn white once a full charge is reached.
Compatible batteries include those from the Power Kit and Power Kit Plus. You are also able to use the batteries from the Microsoft® Play and Charge Kit.
Yes, you are able to connect an Xbox One™ controller to PC using a Charge Link cable.
Yes, the Charge Link cable will allow you to power an Xbox One™ controller without a battery.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the PlayStation®4 in the settings menu.
No, the Type Pad is only available in green.
Yes, you can plug a 3.5mm compatible head set into the Type Pad or use the official Microsoft® chat headset.
No, the Type Pad is powered by the Xbox One™ controller.
The Type Pad should already be synced with the dongle out of the box. However, if it is not, press and hold the sync button on the bottom of the Type Pad for about 3 seconds and then release. You should see a blue light flashing rapidly. Once it goes solid, the Type Pad should be synced to the dongle.
Yes, you are able to use the Type Pad on the PC while using an Xbox One™ controller and the dongle is connected to the PC. Before using the Type Pad on PC, make sure the Type Pad is synced to the dongle.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the Xbox One® in the settings menu.
No, the Intercooler for Xbox One™ is powered through the console using a USB connection.
Yes, you will be able to use both products at the same time.
No, the Intercooler will only turn on once a certain temperature is reached in the console.
No.
If you have an electronic device in a cramped space, like an entertainment center with other electronics, it is always a good idea to guard against excessive heat.
No, Intercooler is not compatible with Xbox One S.
No, the Light Grip uses the headset ports to be able to power the LEDs.
After attaching the Light Grip to the controller, press the button in the center of the Light Grip to turn on the LEDs. Once they are on, press the button to cycle through the different patterns. Once all the patterns have cycled through for a specific color, you will then be able to move on the next color.
No, the PlayStation®3 controller uses a different port for charging.
Yes, the Charge Link for PlayStation®4 can be used to charge other devices using a Micro-USB port.
Yes, the SHIELD Link will work with other devices that use Mini HDMI®.
The Universal Power Cord can be used with PlayStation®4, PlayStation®3 Slim, PlayStation®2, PlayStation®, Xbox® and Dreamcast®.
The Universal Power Cord is 6 feet long.
The blinking icon indicates there is not a good connection between the Charge Base and the battery. First, try to re-seat the controllers on the base. If that does not resolve the issue, try applying rubbing alcohol with a cotton swab to the contacts of the battery; do not apply rubbing alcohol to the contacts on the Charge Base. If this does not resolve the issue, please contact customer support for further assistance. Our customer support can be contacted here.
Make sure when using the battery packs to apply the special cover (included) for changing the battery. If you no longer have the cover, please contact customer support for further assistance. Our customer support can be contacted here.
Red indicates a 0-25% charge level, Orange is 50% and Green is 75%. Once the battery has a full charge, the indicator will turn off.
While charging the controllers on the Modular Charge Stationm, the indicator will light up and the orange light on the controller will light up. Once the controller is fully charged, the indicator will turn off on the Modular Charge Station and the orange light will turn off.
Addtion dongles for the Modular Charge Station can be found HERE.
There is a possibility that there is an issue with the Modular Charge Station, please contact customer support for further assistance. Customer support can be contacted here.
No, the Modular Charge Station is not compatible with the PS4 Slim or PS4 Pro.
No, the Power Pak is designed to be used on the PlayStation®4 controller.
Yes, you will be able to charge the Power Pak on the Charges Base as long as the dongle is plugged in to the Power Pak.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
No, the Power Stand will only be able to change the Wii U™ GamePad.
No, you will need to use the AC Adaptor packaged with the Wii U™.
Yes, the Charge Adapter will work with the older 3DS™ models as well as 2DS™, DSi and DSi XL.
No, the Charge Adapter will only be able to charge the “New” 3DS and 3DS XL, Original 3DS and 3DS XL, DSi and DSi XL.
No, you can only charge these batteries on the Change Dock Mini.
Once the battery is fully charged, the orange LED will shut off.
Yes, the batteries can be left in the charge dock after they are fully charged. The dock will stop charging the battery once a full charge is reached.
No, Charge Dock Mini is not compatible with Xbox One S.
The length of the Charge Link is 9ft long.
No, the Change Link is designed to charge the Wii U™ GamePad and will not work on other devices.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
No, the GamePad can be charged either through a Charging Dock or AC adapter while leaving the UBoost attached.
No, the Smart Clip is designed to be used with a PlayStation®4 controller and will not fit a PlayStation®3 controller.
Once the charge cable is plugged into the battery, the three orange LEDs will cycle indicating it is charging the battery.
Once the battery is fully charged, the LED in the center of the connector will turn solid green.
There could be a possible issue with the charging cable, please contact customer support for further assistance. Our customer support can be contacted here.
No, the Media Remote can only be used on the Xbox One™ to control media features for the console.
No, the GamePad can be charged either through a Charging Dock or AC adapter while leaving the UBoost attached.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
The wired headset has in-line volume control, adjustable headband and adjustable microphone arm.
The carrying case can fit the thumbstick caps, silicone skins, screen protector, and the game carrying case on top of the Switch console.
The wired controller performs very well on most Switch games. The rumble effect immerse the gamer and the turbo functionality gives the user a competitive edge over the their foes.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
Turbo increases the rate of a button input on your controller. If you map the right trigger to turbo, you can hold down the right trigger and experience automatic inputs. A semi-automatic gun will become automatic. Attacking will become automatic.
The cable is 2 meters long.
The Prime controller connects to the Switch dock via USB port, or you can connect it directly to the Switch itself if you have a USB-C to USB adapter.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. Right now it can only be downloaded and installed via Windows. We apologize for the inconvenience.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC and Mac OS.
This particular update is only for the original black colored version of the Dualies. For all other versions, please view their respective product pages.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
A new firmware update has been released which rectifies this issue.
It can be downloaded along with the instructions on how to properly install the update via the resources section of this page.
It can be downloaded and installed via Windows PC.
A Mac OS version of the firmware update is currently unavailable. The original black Dualies can be updated over Mac, but all other versions including this one can only be downloaded and installed via Windows right now. We apologize for the inconvenience.
It will cover all versions EXCEPT for the original black Dualies.
Make sure no debris is inside the rail on the Clip Grip Power. Make sure you have the controller completely seated in the rail. Double check that the Clip Grip Power is charged, or plugged in.
The smartphone mount will hold any device up to 4 inches wide, and ½ inch deep. If you have a case installed on your smartphone, try removing it and trying again.
5V 1A.
Yes, you can keep them on as long as you like. They are fully functional with the dock, and you can also keep them on while playing on the go.
Please make sure you have them installed correctly. Check that you followed the above installation instructions, as it is possible to attach them to the Switch in an incorrect position. Keep in mind the Switch will have a tighter fit in the dock, but this in no way hinders its performance or hurts the Switch or the dock.
Do not worry, all Nyko products have a warranty, just contact our customer support team here and they will help you get a replacement.
Make sure no debris is inside the Power Pak. Make sure you have the console completely seated in the Power Pak. Check the battery level of the Power Pak by pressing the battery button on the Power Pak. If the battery indication lights do not light up, it needs to be charged.
No, the Power Pak will automatically stop charging when the battery is full.
No, you will need to remove the Power Pak if you wish to use the dock.
You can easily reattach the kickstand back into the Power Pak. Just press the kickstand back into place, and it will “click” back into its proper position. The kickstand was designed to detach when too much force is applied.
No, these headsets are universal and will work on Xbox, PlayStation, and Switch.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
Yes, the Screen Armor is compatible.
Yes, you can remove the Screen Armor anytime. The adhesive is not permanent. To remove the Screen Armor, use something that will not scratch glass. We recommend a business card, credit card, or a toothpick. You can also hold a piece of dental floss taut and use that to wedge under the Screen Armor. Do not use a material like metal or glass which can scratch the Switch screen. Place removal tool underneath a corner of the Screen Armor to start lifting it off. Once you have a corner lifted, slowly, and gently lift the entire protector off. Do not pull quickly or you risk cracking Screen Armor.
Wait a few days for it to disappear on its own. If bubble remains, use transparent office tape. Remove the Screen Armor using something that will not scratch glass. After it is removed, use the sticky part of the tape to pull off any debris from the screen, and/or the sticky part of the Screen Armor. Then reinstall the Screen Armor using the above installation steps.
Although the Switch screen is now stronger, and resistant to scratches, please continue to treat your Switch console gently.
The Universal Power Cord can be used with PlayStation®4, PlayStation®3 Slim, PlayStation®2, PlayStation®, Xbox® and Dreamcast®.
The Universal Power Cord is 6 feet long.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
The HDMI® cable being used might be an older cable and not able to transfer power. The included Micro-USB cable will need to be used to have power run to the Console Selector.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The Universal Winter Camo Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
It will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
Yes, it's part of our lightweight headset line.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
No, the Headset NX-2600 is universal and can be used with any console that utilizes a 3.5mm headset jack.
The 2600 Series Headsets feature in-line volume control, adjustable headband, and adjustable microphone arm.
The 2600 series headsets are part of our lightweight headset line.
The Core Headset will work with Xbox Series X|S, Xbox One, PlayStation4, Playstation5, Nintendo Switch, Switch Lite, PC, and any other device that features a headset jack.
The LEDs are powered with the USB cable attached to the headset
The Core Headset cushions are over ear to preserve sound quality and promote noise cancelling effect.
No, this is a universal headset that can be used on any console or device that has a 3.5mm headset jack.
This headset features an adjustable headband, adjustable mic arm, and a volume control wheel for audio optimization.
The Combat Headset is one of our larger and heavier headsets designed for serious gamers who like to feel geared up while they game.
Yes, the Power Kit Plus includes 4 battery covers. 2 of the Battery covers fit the Xbox Series X|S controllers and the other 2 battery covers fit the Xbox One controllers.
The batteries last 10-12 hours on a full charge and provide reliable strenght all throughout your gaming session.
The batteries are charged by plugging in the included USB-C cable into the controller. The batteries will charge through the controller.
The battery lasts 10-12 hours on a full charge.
There are a few ways to charge this controller:
1. Plug the USB-C cable directly into the battery.
2. Plug the USB-C cable directly into the controller with the battery connected.
3. Use the compatible Xbox Series X|S Charge Base for drop-and-charge charging.
Yes, it includes 1 battery cover for Xbox Series X|S and 1 battery cover for Xbox One.
Once the charge cable is plugged into the battery, the three orange LEDs will cycle indicating it is charging the battery.
Once the battery is fully charged, the LED in the center of the connector will turn solid green.
There could be a possible issue with the charging cable, please contact customer support for further assistance. Our customer support can be contacted here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
While charging the controllers on the Charge Block, the indicator will light up and blink while charging. Once the controller is fully charged, the indicator light will stay solid on the Charge Block.
You can connect up to 4 Charge Blocks together from different platforms.
Please Note: You will need to use a USB 3.0 connection to power more than 2 Charge Blocks.
Additional batteries are available here.
No, the Charge Link for Xbox One™ will not fit the Xbox 360® controller.
The LED on the cable will be orange when the battery is charging and turn white once a full charge is reached.
Compatible batteries include those from the Power Kit and Power Kit Plus. You are also able to use the batteries from the Microsoft® Play and Charge Kit.
Yes, you are able to connect an Xbox One™ controller to PC using a Charge Link cable.
Yes, the Charge Link cable will allow you to power an Xbox One™ controller without a battery.
No, push-to-talk is built into SpeakerCom and is enabled by the two buttons on the back.
There is a volume adjuster on the bottom of the SpeakerCom that will allow you to control the volume output. Addtionally, try adjusting the aduio settings on the Xbox One® in the settings menu.
No, the Light Grip uses the headset ports to be able to power the LEDs.
After attaching the Light Grip to the controller, press the button in the center of the Light Grip to turn on the LEDs. Once they are on, press the button to cycle through the different patterns. Once all the patterns have cycled through for a specific color, you will then be able to move on the next color.
Make sure the Intercooler Grip is fully charged, or plug in a powered micro USB cable.
The battery may need charging. Follow the charging steps listed above, and make sure any debris is not blocking the airways.
Once the charge cable is plugged into the battery, the three orange LEDs will cycle indicating it is charging the battery.
Once the battery is fully charged, the LED in the center of the connector will turn solid green.
There could be a possible issue with the charging cable, please contact customer support for further assistance. Our customer support can be contacted here.
No, the batteries for the Power Kit products do not contain the same contacts that are present on the batteries used in the Modular Charge Station.
While the batteries are charging, there will be a white LED that illuminates corresponding to the battery port the controller is placed on.
When the batteries are fully charged, the white LED indicator will turn off.
No, to properly charge the controllers from the Modular Charge Station must be plugged in to the Xbox One™ console.
No, you are not able to use the Data Bank and Modular Charge Station at the same time as they occupy the same space on top of the console.
No, Modular Charge Station is not compatible with Xbox One S.
No, the batteries from the Power Kit products do not contain the same contacts that are present on the batteries used in the Modular Power Station.
There is a possibility that the battery might not be resting correctly inside the Power Station. Try opening the cover and adjusting the battery. If the issue persists, please contact customer support. Our customer support can be contacted here.
If the Power Station is tilting forward, try checking to make sure the switch on the back of the Power Station is set to the “locked” position to secure the unit to the console.
No, Modular Power Station is not compatible with Xbox One S.
No, the Data Bank does not come with a 3.5" hard drive.
No, the Data Bank is a hard drive enclosure and will allow you to expand the storage capacity of your Xbox One™ console. It provides the ability to add a 3.5” drive to your console as additional storage.
No, the Data Bank comes with its own power supply and does not draw power from the console to run the 3.5” hard drive.
Yes, provided it fits in a standard 3.5” enclosure or has a 3.5” enclosure bracket.
Probably not, this is usually remedied by doing a hard reboot on your Xbox One™ console. You can do this by pressing and holding the power button on the Xbox One™ until it shuts off. Once it is shut off, press the power button again to turn the console back on. You should see the green Xbox One™ boot up screen upon turning on the console. If this still does not resolve the issue, please contact our customer support team here.
No, Data Bank is not compatible with the Xbox One S.
We have tested up to 6TB with the Data Bank. Theoretically, larger size hard drives could be used but we have not tested larger than 6TB at this time and cannot guarantee it will work.
**If you are experiencing issues not covered in this FAQ, please contact customer support for further assistance. Customer support can be contacted here.
No, the Type Pad is only available in green.
Yes, you can plug a 3.5mm compatible head set into the Type Pad or use the official Microsoft® chat headset.
No, the Type Pad is powered by the Xbox One™ controller.
The Type Pad should already be synced with the dongle out of the box. However, if it is not, press and hold the sync button on the bottom of the Type Pad for about 3 seconds and then release. You should see a blue light flashing rapidly. Once it goes solid, the Type Pad should be synced to the dongle.
Yes, you are able to use the Type Pad on the PC while using an Xbox One™ controller and the dongle is connected to the PC. Before using the Type Pad on PC, make sure the Type Pad is synced to the dongle.
No, the Intercooler for Xbox One™ is powered through the console using a USB connection.
Yes, you will be able to use both products at the same time.
No, the Intercooler will only turn on once a certain temperature is reached in the console.
No.
If you have an electronic device in a cramped space, like an entertainment center with other electronics, it is always a good idea to guard against excessive heat.
No, Intercooler is not compatible with Xbox One S.
The blinking icon indicates there is not a good connection between the Charge Base and the battery. First, try to re-seat the controllers on the base. If that does not resolve the issue, try applying rubbing alcohol with a cotton swab to the contacts of the battery; do not apply rubbing alcohol to the contacts on the Charge Base. If this does not resolve the issue, please contact customer support for further assistance. Our customer support can be contacted here.
Make sure when using the battery packs to apply the special cover (included) for changing the battery. If you no longer have the cover, please contact customer support for further assistance. Our customer support can be contacted here.
Red indicates a 0-25% charge level, Orange is 50% and Green is 75%. Once the battery has a full charge, the indicator will turn off.
No, the Media Remote can only be used on the Xbox One™ to control media features for the console.
No, the Smart Clip is designed to be used with an Xbox One™ controller and will not fit an Xbox 360® controller.
Yes, it will fit on the controller with the 3.5 mm input, but will cover up the port.
No, you can only charge these batteries on the Change Dock Mini.
Once the battery is fully charged, the orange LED will shut off.
Yes, the batteries can be left in the charge dock after they are fully charged. The dock will stop charging the battery once a full charge is reached.
No, Charge Dock Mini is not compatible with Xbox One S.
The rechargeable batteries will last 10-12 hours on a full charge.
No, the included 4500 Series Headset is universal and can be used with any console that utilizes a 3.5mm headset jack.
No, the battery covers will not fit the Xbox One contoller.
A full charge should give the user 10-15 hours of play time. Once done playing, simply drop the controller on the Charge Base to avoid ever running out of charge.
The charging indication lights will turn red once charging is initiated, then turn green once fully charged.
The Charge Base is powered with an included USB-C cable/
The extra USB port allows you to charge a 3rd controller, or a mobile device.
Yes, the Power Kit Plus includes 4 battery covers. 2 of the Battery covers fit the Xbox Series X|S controllers and the other 2 battery covers fit the Xbox One controllers.
The batteries last 10-12 hours on a full charge and provide reliable strenght all throughout your gaming session.
The batteries are charged by plugging in the included USB-C cable into the controller. The batteries will charge through the controller.
The battery lasts 10-12 hours on a full charge.
There are a few ways to charge this controller:
1. Plug the USB-C cable directly into the battery.
2. Plug the USB-C cable directly into the controller with the battery connected.
3. Use the compatible Xbox Series X|S Charge Base for drop-and-charge charging.
Yes, it includes 1 battery cover for Xbox Series X|S and 1 battery cover for Xbox One.
All 4500 Series Headsets are universal. They will function with any device that has a 3.5mm jack. For example, all 4500 Headsets will work with Xbox®, PlayStation®, Switch™, PC, and most other 3.5mm devices.
The 4500 Series headsets connect directly to the controller using a 3.5mm headset jack. This makes it compatible with any controller that has a headset port.
Yes! All of the headsets are compatible with any console. Pick your favorite color that's right for you!
Yes. While it's designed in mind for the Xbox Series X|S™ controller, it will also fit on an Xbox One™ controller.
Yes, it will fit on the controller with the 3.5 mm input, but will cover up the port.
